Information We Collect

Information You Provide Directly

Account Information:

• Name and profile information from Apple ID or Google account
• Profile photo and display preferences
• Sports preferences and skill levels
• Availability preferences and location settings
• Contact information (email address, phone number)
• Age verification information

Game and Activity Information

• Games you create, join, or express interest in
• Game descriptions, requirements, and preferences you set
• Communications with other users through our messaging system
• Reviews and ratings you provide or receive
• Comments and posts on games and activities

Payment Information

• Payment method details (processed through secure third-party providers)
• Wallet transaction history and credit balances
• Bank account information for withdrawals (encrypted and securely stored)
• Billing addresses and tax identification information where required

Communications

• Messages you send through our support system
• Feedback and survey responses
• Any other information you choose to provide

Information Collected Automatically

Device and Technical Information:

• Device identifiers (IDFA, advertising ID, device ID)
• Device type, operating system, and version
• App version and settings preferences
• IP address and general location information
• Network connection type and carrier information

Usage Information:

• How you interact with the Platform (features used, time spent, navigation patterns)
• Search queries and filter preferences
• Game browsing and participation history
• Error logs and performance data
• Push notification engagement

Location Information:

• Precise location data when you use location-based features (with your permission)
• General location derived from IP address
• Location preferences you set for finding games
• Check-in information at venues (when applicable)

Information from Third Parties

Social Media Integration:

• Profile information from Apple ID or Google accounts used for registration
• Friends or contacts who also use Plus 1 (if you grant permission)

Venue Partners:

• Booking confirmations and attendance records
• Venue-specific check-in information
• Facility usage statistics (aggregated and anonymised)

Payment Processors:

• Transaction verification and fraud prevention information
• Payment processing status and confirmation data

Analytics and Advertising Partners:

• Usage analytics and demographic insights (aggregated and anonymised)
• Advertising engagement metrics
• App store optimisation data

How We Use Your Information

Core Platform Functionality

• Create and maintain your user account
• Enable game discovery, creation, and participation
• Process payments, refunds, and wallet transactions
• Facilitate communication between users
• Match users with relevant games and other players
• Provide customer support and resolve disputes

Platform Improvement and Personalisation

• Personalise your experience and recommend relevant games
• Analyse usage patterns to improve Platform functionality
• Develop new features and services
• Conduct research and analytics to enhance user experience
• Test different Platform versions and features

Safety and Security

• Verify user identities and prevent fraudulent accounts
• Monitor for violations of our Terms and Community Guidelines
• Investigate reported incidents and safety concerns
• Prevent spam, abuse, and other harmful activities
• Maintain Platform security and prevent unauthorized access

Communication and Marketing

• Send important Platform updates and service notifications
• Provide game reminders and participation confirmations
• Share relevant promotional offers and new feature announcements
• Respond to your inquiries and support requests
• Conduct surveys and gather feedback for Platform improvement

Legal and Compliance

• Comply with applicable laws and legal obligations
• Respond to legal requests and court orders
• Protect our rights and interests in legal proceedings
• Enforce our Terms and Conditions and Community Guidelines
• Meet regulatory requirements for financial services

How We Share Your Information

With Other Users

Game Participation:

• Your profile information with other participants in games you join
• Your contact information with game hosts (and vice versa)
• Reviews and ratings you provide or receive from other users
• Public comments and communications on game listings

Social Features:

• Your profile information with users you follow or who follow you
• Game activity that you choose to share publicly
• Messages sent through our in-platform communication system

With Service Providers

Payment Processing:

• Payment information with secure payment processors for transaction processing
• Bank account information with financial institutions for withdrawals
• Transaction details necessary for fraud prevention and compliance

Technology Partners:

• Usage analytics with analytics providers (in aggregated, anonymised form)
• Device and technical information with cloud service providers
• Communication data with messaging service providers

Venue Partners:

• Booking information necessary to reserve facilities
• Attendance confirmation for games at partner venues
• Aggregated usage statistics to improve venue partnerships

For Legal and Safety Reasons

Legal Requirements:

• Information required by law enforcement or legal proceedings
• Data necessary to comply with regulatory obligations
• Information needed to protect our legal rights and interests

Safety Concerns:

• Information necessary to investigate safety incidents
• Data relevant to Community Guidelines violations
• Information needed to prevent fraud or other harmful activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Aggregated and Anonymised Data

We may share aggregated, anonymised statistics about Platform usage, demographics, and trends that cannot be used to identify individual users.

Data Retention

Active Accounts

We retain your information for as long as your account remains active and as necessary to provide Platform services.

Account Deletion

When you delete your account:

• Most personal information is deleted within 30 days
• Some information may be retained for legal, safety, or fraud prevention purposes
• Aggregated, anonymised data may be retained indefinitely
• Financial transaction records are retained as required by law

Legal and Safety Requirements

Certain information may be retained longer when required for:

• Legal proceedings or regulatory investigations
• Safety incident investigations and prevention
• Fraud detection and prevention
• Compliance with financial services regulations

Your Privacy Rights and Choices

Account Information

• Access: View and update your profile information through the app settings
• Correction: Modify inaccurate information in your profile
• Deletion: Request account deletion through our support team
• Portability: Request a copy of your personal data in a structured format

Communication Preferences

• Marketing Messages: Opt out of promotional communications through app settings
• Push Notifications: Control notification types and frequency through device settings
• Email Communications: Unsubscribe from marketing emails using provided links
• SMS Messages: Reply STOP to opt out of text message communications

Location Information

• Location Services: Enable or disable location access through device settings
• Location History: Delete stored location history through app settings
• Location Sharing: Control whether your location is shared with other users

Data Sharing Controls

• Profile Visibility: Control what information is visible to other users
• Game History: Choose whether to display past game participation
• Follow Settings: Manage who can follow you and view your activity
• Message Settings: Control who can send you messages

Regional Privacy Rights

European Union (GDPR):

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right not to be subject to automated decision-making

California (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Other Jurisdictions:

We comply with applicable privacy laws in all jurisdictions where we operate.

Data Security

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limiting who can view personal information
• Network Security: Firewalls, intrusion detection, and regular security monitoring
• Regular Audits: Periodic security assessments and vulnerability testing

Payment Security

• PCI Compliance: Payment processing partners are PCI DSS compliant
• Tokenization: Payment information is tokenized and not stored on our servers
• Fraud Detection: Advanced fraud detection and prevention systems
• Secure Authentication: Multi-factor authentication for sensitive operations

Data Breach Response

In the event of a data breach:

• Immediate investigation and containment procedures
• Notification to affected users within 72 hours when required by law
• Cooperation with regulatory authorities and law enforcement
• Implementation of additional security measures to prevent future incidents

International Data Transfers

Global Operations

Plus 1 operates globally and may transfer your information to countries other than where you reside for processing and storage.

Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate privacy protection
• Standard Contractual Clauses: Use of approved contractual protections
• Certification Programs: Partners certified under recognized privacy frameworks
• Binding Corporate Rules: Internal policies ensuring consistent data protection

Children's Privacy

Age Restrictions

• The Platform is not intended for children under 16
• Users between 16-17 must have parental consent
• We do not knowingly collect personal information from children under 16

Parental Rights

Parents and guardians have the right to:

• Review information collected from their children
• Request deletion of their child's information
• Refuse further collection or use of their child's information
• Contact us with questions about our children's privacy practices

Third-Party Services and Links

Third-Party Integration

The Platform integrates with various third-party services:

• Apple/Google: Authentication and app store services
• Payment Processors: Secure payment processing
• Mapping Services: Location and venue information
• Analytics Providers: Usage analytics and performance monitoring

External Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites.

Social Media Features

Social media features and widgets are subject to the privacy policies of the respective social media platforms.

Updates to This Privacy Policy

Policy Changes

We may update this Privacy Policy periodically to reflect:

• Changes in our information practices
• Updates to applicable laws and regulations
• New features and services
• User feedback and privacy concerns

Notification of Changes

When we make material changes to this Privacy Policy:

• Updated policy will be posted on our Platform with the new effective date
• Users will be notified through the app and/or email
• Continued use of the Platform constitutes acceptance of updated terms
• Users who disagree with changes may delete their accounts

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: